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Change-Management-Foundation Valid Test Sample & Change-Management-Foundation Certification Test Questions

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Change-Management-Foundation Certification Test Questions | Change-Management-Foundation Training Solutions

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APMG-International Change-Management-Foundation Exam Syllabus Topics:

Topic
Details

Topic 1

Ethics and Change Management: This section covers ethical considerations in change management, managing the human side of change, and organizational and individual needs.

Topic 2

Change Management Models and Theories: This section discusses and Kübler-Ross Change Curve.

Topic 3

Engaging and communicating with stakeholders, change Impact and Readiness, conducting change impact assessments, assessing organizational readiness for change, and identifying and managing resistance to change.

Topic 4

Communication in Change Management: This section covers developing a communication strategy

Topic 5

Organizational Culture and Change: This section covers the understanding of organizational culture, the impact of culture on change initiatives, and cultural change.

Topic 6

Leadership and Change: In this section, the preference is given to the role of leadership in change management, change leadership styles, building and maintaining a guiding coalition, etc.

Topic 7

Introduction to Change Management: ThiLewin's 3-Stage Model, Kotter's 8-Step Process, ADKAR Model, s section covers the definition and importance of change management, types of organizational change, and the role of change managers.

APMG-International Change Management Foundation Exam Sample Questions (Q14-Q19):

NEW QUESTION # 14
Which of the following statements about stakeholder identification are true?
Stakeholder identification is based on the anticipated impact of change Stakeholder identification begins with stakeholder mapping

A. Both 1 and 2 are true
B. Neither 1 nor 2 is true
C. Only 2 is true
D. Only 1 is true

Answer: D

Explanation:
Comprehensive and Detailed In-Depth Explanation:
The APMG Change Management Foundation emphasizes a systematic approach to stakeholder identification.
Statement 1 ("Stakeholder identification is based on the anticipated impact of change") is true, as stakeholders are identified by assessing who will be affected by or can influence the change. Statement 2 ("Stakeholder identification begins with stakeholder mapping") is false because identification precedes mapping; stakeholders must first be identified before their relationships and influence can be mapped. Thus, only Statement 1 is correct.

NEW QUESTION # 15
Which of the following statement about communication approaches that encourage engagement during change are true?
It is helpful to delay communication until all the information is avoiding the risk of misleading people with insufficient data.
An external communications agency should be asked to relay messages when dealing with a difficult change.

A. Both 1 and 2 are true
B. Only 1 is true
C. Only 2 is the true
D. Neither 1 or 2 is true

Answer: D

Explanation:
Explanation
Communication approaches that encourage engagement during change should be timely, transparent, honest, consistent, and two-way. It is not helpful to delay communication until all the information is available, as this can create uncertainty and anxiety among stakeholders. It is also not advisable to use an external communications agency to relay messages when dealing with a difficult change, as this can undermine trust and credibility of the change leaders. References:
https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper (page 11)

NEW QUESTION # 16
Which of the key principles, for building and maintaining engagement throughout change, is demonstrated when we are able to talk about anything, maintain trust, and reach a good outcome?

A. Transparency
B. Inclusivity
C. Dialogue
D. Connectivity

Answer: C

Explanation:
Comprehensive and Detailed In-Depth Explanation:
The APMG Change Management Foundation identifies four key principles for engagement: Inclusivity, Connectivity, Transparency, and Dialogue. The scenario describes open communication ("talk about anything"), trust, and achieving positive outcomes, which directly aligns with the principle of Dialogue.
Dialogue emphasizes two-way, trust-based communication that fosters understanding and collaboration, enabling stakeholders to discuss concerns openly and work toward solutions. Inclusivity focuses on involving everyone, Connectivity on linking people and ideas, and Transparency on sharing information-none of which fully encapsulate the trust and conversational outcome described here.

NEW QUESTION # 17
Which statement describes an advantage of using storylelling to engage people's hearts and mind more fully when communicating change?

A. Stories engage people by providing detailed plans and timescales for change
B. Stories primarily engage rational thought so people logically work out what to do
C. Stories engage people with the challenges ahead and how can be overcome
D. Stories entertain and help people relax, so they can be more positive about the change

Answer: C

Explanation:
Explanation
Storytelling is a technique to communicate change in a way that engages people's hearts and minds more fully.
Stories can convey the vision, purpose, and benefits of the change, as well as the challenges ahead and how they can be overcome. Stories can also inspire, motivate, and persuade people to support and participate in the change. Therefore, option C is the best example of an advantage of using storytelling to communicate change.
The other options are not advantages, as they either do not reflect the purpose of storytelling or do not engage people's hearts and minds. References:
https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper (page 11)

NEW QUESTION # 18
Which of the following statements about a communication plan are true?
1.Same overall format for all change initiatives
2.Content will differ depending on scale and complexity of change

A. Both 1 and 2 are true
B. Only 1 is true
C. Neither 1 nor 2 is true
D. Only 2 is true

Answer: D

Explanation:
Comprehensive and Detailed In-Depth Explanation:
A communication plan in the APMG Change Management Foundation is a structured tool to engage stakeholders effectively, tailored to each change's needs. This question probes its flexibility versus standardization. Let's analyze with exhaustive detail:
*Statement 1: "Same overall format for all change initiatives"
oTheory: A communication plan typically includes elements like objectives, audiences, messages, channels, and timelines-per APMG templates.
oAnalysis: False. While a consistent structure (e.g., sections) might be used organizationally, the APMG stresses adaptability. A small process tweak (e.g., new form) doesn't need the same depth as amerger. Format varies-e.g., a one-page plan versus a multi-phase strategy-based on scope, not a rigid "same overall format." oExample: A policy update might use a simple email plan, while a tech rollout requires workshops and FAQs-different formats.
*Statement 2: "Content will differ depending on scale and complexity of change" oTheory: Content includes messages, timing, and audience targeting, customized per APMG guidance.
oAnalysis: True. A minor change (e.g., office relocation) might communicate "new address" to all, while a complex ERP rollout needs detailed training schedules for IT, phased updates for staff, and benefits for executives. Scale (e.g., 10 vs. 10,000 people) and complexity (e.g., technical vs. cultural) dictate content variation.
oExample: A safety protocol change has simple content; a digital transformation has layered, role-specific messages.
*Evaluation: B is correct-content adapts, format flexes. APMG prioritizes fit-for-purpose planning over uniformity.

NEW QUESTION # 19
......

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